{"id":16,"date":"2025-06-03T18:03:29","date_gmt":"2025-06-03T16:03:29","guid":{"rendered":"https:\/\/latelierdemooo.pascal-mir.fr\/?page_id=16"},"modified":"2025-06-03T18:13:39","modified_gmt":"2025-06-03T16:13:39","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/www.latelierdemooo.fr\/?page_id=16","title":{"rendered":"Remboursements et retours"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Aper\u00e7u<\/strong><\/h2>\n\n\n\n<p>Notre politique de remboursement et de retour dure 30 jours. Pass\u00e9 ce d\u00e9lai, aucun remboursement complet ni \u00e9change ne sera possible.<\/p>\n\n\n\n<p>Pour \u00eatre \u00e9ligible \u00e0 un retour, l\u2019article doit \u00eatre inutilis\u00e9, en parfait \u00e9tat et dans son emballage d\u2019origine.<\/p>\n\n\n\n<p>Certains produits ne peuvent pas \u00eatre retourn\u00e9s : biens p\u00e9rissables (nourriture, fleurs, journaux, magazines), produits intimes ou sanitaires, mati\u00e8res dangereuses, liquides ou gaz inflammables.<\/p>\n\n\n\n<p><strong>Articles non retournables suppl\u00e9mentaires :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cartes cadeaux<\/li>\n\n\n\n<li>Logiciels t\u00e9l\u00e9chargeables<\/li>\n\n\n\n<li>Certains articles de sant\u00e9 et soins personnels<\/li>\n<\/ul>\n\n\n\n<p>Pour un retour, une preuve d\u2019achat est obligatoire.<\/p>\n\n\n\n<p>Ne renvoie pas ton achat au fabricant.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Situations o\u00f9 seuls des remboursements partiels sont possibles :<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Livre pr\u00e9sentant des signes \u00e9vidents d\u2019utilisation<\/li>\n\n\n\n<li>CD, DVD, VHS, logiciel, jeu vid\u00e9o, cassette ou vinyle ouverts<\/li>\n\n\n\n<li>Article non dans son \u00e9tat d\u2019origine, endommag\u00e9 ou avec des pi\u00e8ces manquantes non dues \u00e0 notre erreur<\/li>\n\n\n\n<li>Article retourn\u00e9 plus de 30 jours apr\u00e8s livraison<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Remboursements<\/strong><\/p>\n\n\n\n<p>Apr\u00e8s r\u00e9ception et inspection du retour, un email te sera envoy\u00e9 pour te confirmer la r\u00e9ception et t\u2019informer de l\u2019acceptation ou non du remboursement.<\/p>\n\n\n\n<p>Si accept\u00e9, le remboursement sera effectu\u00e9 automatiquement sur ta carte ou mode de paiement initial dans un d\u00e9lai variable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Retards ou absence de remboursement<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e9rifie ton compte bancaire<\/li>\n\n\n\n<li>Contacte ta banque ou soci\u00e9t\u00e9 de carte de cr\u00e9dit (temps de traitement possible)<\/li>\n\n\n\n<li>Si toujours pas re\u00e7u, contacte-nous \u00e0 {adresse email}<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Articles sold\u00e9s<\/strong><\/p>\n\n\n\n<p>Seuls les articles au prix normal peuvent \u00eatre rembours\u00e9s. Les articles en promotion ne sont pas remboursables.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>\u00c9changes<\/strong><\/p>\n\n\n\n<p>Nous rempla\u00e7ons uniquement les articles d\u00e9fectueux ou endommag\u00e9s. Pour un \u00e9change du m\u00eame produit, \u00e9cris-nous \u00e0 {adresse email} et envoie ton article \u00e0 : {adresse physique}.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Cadeaux<\/strong><\/p>\n\n\n\n<p>Si l\u2019article a \u00e9t\u00e9 marqu\u00e9 comme cadeau lors de l\u2019achat et envoy\u00e9 directement \u00e0 toi, tu recevras un avoir cadeau apr\u00e8s r\u00e9ception du retour.<\/p>\n\n\n\n<p>Si ce n\u2019\u00e9tait pas un cadeau, ou si l\u2019acheteur a fait livrer \u00e0 lui-m\u00eame, le remboursement sera envoy\u00e9 \u00e0 l\u2019acheteur et il sera inform\u00e9 du retour.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Retour des produits<\/strong><\/p>\n\n\n\n<p>Pour retourner un produit, envoie-le \u00e0 : {adresse physique}.<\/p>\n\n\n\n<p>Les frais de retour sont \u00e0 ta charge et non remboursables. Si tu es rembours\u00e9, ces frais seront d\u00e9duits du montant.<\/p>\n\n\n\n<p>Selon ta localisation, le d\u00e9lai de r\u00e9ception de l\u2019\u00e9change peut varier.<\/p>\n\n\n\n<p>Pour les articles co\u00fbteux, il est conseill\u00e9 d\u2019utiliser un service de suivi ou une assurance d\u2019exp\u00e9dition, car nous ne garantissons pas la r\u00e9ception du retour.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Besoin d\u2019aide ?<\/strong><\/p>\n\n\n\n<p>Contacte-nous \u00e0 {email} pour toute question sur les remboursements ou retours.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aper\u00e7u Notre politique de remboursement et de retour dure 30 jours. Pass\u00e9 ce d\u00e9lai, aucun remboursement complet ni \u00e9change ne sera possible. Pour \u00eatre \u00e9ligible \u00e0 un retour, l\u2019article doit \u00eatre inutilis\u00e9, en parfait \u00e9tat et dans son emballage d\u2019origine. Certains produits ne peuvent pas \u00eatre retourn\u00e9s : biens p\u00e9rissables (nourriture, fleurs, journaux, magazines), produits [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/www.latelierdemooo.fr\/index.php?rest_route=\/wp\/v2\/pages\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.latelierdemooo.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.latelierdemooo.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.latelierdemooo.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.latelierdemooo.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16"}],"version-history":[{"count":3,"href":"https:\/\/www.latelierdemooo.fr\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions"}],"predecessor-version":[{"id":164,"href":"https:\/\/www.latelierdemooo.fr\/index.php?rest_route=\/wp\/v2\/pages\/16\/revisions\/164"}],"wp:attachment":[{"href":"https:\/\/www.latelierdemooo.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}